At Gadget Man we want you to be fully happy with every purchase. If something is not right, we will help you return, replace or refund it.

15-day returns

  • You can request a return or replacement within 15 days of receiving your order.
  • The product must be unused, in its original box, with all accessories, manuals, gifts and the invoice.
  • Seals, IMEI/serial stickers and warranty cards must be intact.

Damaged, defective or wrong product

Please check your parcel in front of the delivery person. If the product is damaged, defective or not what you ordered, contact us within 48 hours with photos or a short video. We will replace it or refund you in full, including delivery charges.

Items that cannot be returned

  • Products with physical damage, liquid damage or signs of use caused after delivery.
  • Opened screen protectors, hygiene items (earbuds tips, etc.) and software/digital products.
  • Pre-owned phones are covered by the warranty stated on the product page.

How refunds are paid

Once we receive and check the returned product (usually 1–3 working days), we send the refund to your bKash, Nagad or bank account within 3–7 working days. Change-of-mind returns may have the delivery charge deducted.

How to request a return

Call or WhatsApp us at +880 1609-711549 or use our contact page with your order number. Our team will guide you through the next steps.