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FAQs – Gadgetman Bangladesh

1. What products does Gadgetman Bangladesh sell?

We offer a wide range of authentic mobile gadgets and accessories, including smartphones, wireless earbuds, power banks, chargers, phone cases, and more from top brands like Apple, Samsung, Xiaomi, OnePlus, Realme, and others. All our products are 100% genuine and come with official warranties where applicable.

2. Are your products original and authentic?

Yes, we guarantee that all products sold on Gadgetman.com.bd are original and sourced directly from authorized distributors or manufacturers. We provide warranty details for each product, and you can verify authenticity with the included documentation or by contacting our support team.

3. How can I place an order?

To place an order:

  • Browse our website and select your desired products.
  • Add items to your cart and proceed to checkout.
  • Provide your delivery address and contact details.
  • Choose your preferred payment method (see below).
  • Confirm your order. You’ll receive an order confirmation via email or SMS.
4. What payment methods do you accept?

We offer multiple payment options for your convenience:

  • Cash on Delivery (COD): Pay when you receive your order (available nationwide).
  • Mobile Payments: bKash, Nagad, and Rocket (follow the instructions at checkout).
  • Card Payments: Visa, MasterCard, and other major debit/credit cards.
  • Bank Transfer: Direct bank deposits (details provided at checkout). All payments are processed in Bangladeshi Taka (BDT).
5. What are the delivery charges and timelines?
  • Inside Dhaka: Delivery charge is BDT 80. Orders typically arrive within 1-2 working days.
  • Outside Dhaka: Delivery charge starts at BDT 120 (may vary based on product size/weight). Orders take 1-4 working days, depending on your location and courier service. We partner with reliable courier services to ensure safe and timely delivery across Bangladesh. You’ll receive tracking details once your order is shipped.
6. Do you deliver all over Bangladesh?

Yes, we deliver to all districts and major cities in Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and beyond. Delivery times may vary for remote areas.

7. Can I cancel or modify my order?

You can cancel or modify your order within 1 hour of placement by contacting us at admin@gadgetman.com.bd or 01609-711549. Once the order is shipped, cancellations or changes may not be possible, but you can explore our return policy (see below).

8. What is your return and refund policy?

We want you to be satisfied with your purchase! Our return policy includes:

  • Defective Products: Return within 7 days of delivery for a replacement or refund (proof of defect required).
  • Incorrect or Damaged Items: Contact us within 48 hours of delivery for a resolution.
  • Change of Mind: Returns may be accepted within 3 days, provided the product is unused and in original packaging (return shipping costs may apply). To initiate a return, email us at admin@gadgetman.com.bd with your order details. Refunds are processed within 7-14 working days after we receive the returned item.
9. Do you offer warranties on your products?

Most of our products come with a manufacturer’s warranty (typically 6-12 months, depending on the brand). Warranty details are listed on each product page. For warranty claims, contact us with your order number and proof of purchase, and we’ll guide you through the process.

10. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. Use this number on our website’s tracking page or the courier’s website to monitor your delivery status.

11. Do you offer EMI or installment payment options?

Yes, we offer 0% EMI options for select products through partnered banks (e.g., DBBL, City Bank, or others). Check the product page or contact us to confirm eligibility and terms.

12. How do I contact customer support?

You can reach us via:

  • Email: admin@gadgetman.com.bd
  • Phone: 01609-711549
  • WhatsApp: 01609-711549
  • Live Chat: Available on our website during business hours (9 AM - 9 PM, Saturday-Thursday). We aim to respond to all queries within 24 hours.
13. Are there any discounts or loyalty programs?

We regularly offer discounts on flagship smartphones and accessories, especially during festivals like Eid, Durga Puja, or special sales events. Join our newsletter or follow us on facebook page for exclusive offers. Registered customers may also earn loyalty points on purchases, redeemable for future discounts.

14. How do you protect my personal information?

We are committed to safeguarding your privacy. Your personal details (name, address, payment info) are securely stored and only shared with trusted third parties (e.g., couriers or payment processors) to fulfill your order. Read our Privacy Policy for more details.

15. Can I visit a physical store?

Our main store is located in Dhaka. You can also shop online at gadgetman.com.bd for nationwide delivery. Stay tuned for updates on new store openings across Bangladesh!